Note: Our “Online Store” allows you to place orders directly from the website. All prices are shown in Canadian Dollars (CAD) and taxes will be charged if applicable. Duty and Customs fees are buyer responsibility. USA, CND, UK, EU, AUS and NZ orders can be processed.
We usually ship within 1-2 business days of receiving your order and Canada Post transit time varies from 3 to 14 business days depending on your location. Wholesale Clients with Carrier accounts may request that we use theirs at time of order.
Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays in Canada.
While visiting your cart, you’ll be able to view an estimated shipping cost based on your delivery address and the items in your cart. The total cost of your shipping is the sum of all applicable shipping fees (Base Rate, Fuel Surcharge, Additional Coverage, Taxes, and Options Costs). We try our best to keep shipping costs down and handling charges minimal (packaging materials) or non-existent.
TRACKING YOUR ORDER
Once you have submitted your order, you will receive an order confirmation email to confirm that your order has been received. This email will contain your order number, which you should keep in your records.
* We work hard to get your purchase into your hands as soon as possible, but sometimes uncontrollable issues — like holidays and weather — create shipping delays. SentioLife Solutions will not be held liable for shipping delays in those cases.
CANADA: Canadian orders usually arrive within 3-7 business days of being shipped.
We ship via Canada Post Air Oversize. This keeps our shipping rate starting at only $3.00. For Canadian orders of over $50, your package will be shipped Expedited Parcel and this will include insurance and tracking.
USA: United States orders usually arrive within 4-9 business days of being shipped, but may be delayed due to holidays or busy periods. We ship via Light Packet Air USA. This keeps our shipping rate starting at only $4.36. Multi-packs and larger orders start around $7.00. Contact us for other options.
UK & EUROPE: Orders from the United Kingdom and Europe usually arrive within 6-14 business days.
*We ship via Canada Post Light Packet International for international orders, starting at $5.25. Duty and VAT are your responsibility. Contact us for other options.
AUSTRALIA & NEW ZEALAND: Orders from Australia and New Zealand usually arrive within 6-14 business days.
*We ship via Canada Post Light Packet International for international orders, starting at $4.25. Duty and VAT are your responsibility. Contact us for other options.
REST OF THE WORLD: Contact us for shipping to other countries or to ship with tracking and/or insurance. Duty and taxes at border are buyer responsibility.